This role requires English fluency. We’re accepting applicants for our Client Onboarding team, which provides first-rate customer support to our high volume users and also performs client due diligence.

Our team is one of the best in the industry, and we’re looking for people who can make us better.

Responsibilities

• Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients.
• Conduct client due diligence (KYC/CDD) on new clients.
• Meet Service Level Agreements (SLA).
• Coordinate directly with Compliance to obtain relevant KYC requirements.
• Develop and maintain procedural documentation and training materials in alignment with internal policies.
• Handle escalated onboarding cases.
• Participate in projects and any other special tasks assigned, such as automating key processes or leveraging technology solutions where appropriate.

Requirements

• Masters in finance or any related field
• At least three years of AML experience; a fundamental comprehension of AML processes in retail banking.
• Strong ownership mentality.
• Strong written English communication skills.
• Years of experience in the financial services or crypto industry.
• General understanding of KYC requirements
• Broad understanding of business models and industries and the ability to analyze different kinds of businesses, including those in the crypto industry. Understanding of various corporate structures and beneficial ownership.
• Critical thinking, problem-solving, and research skills.
• Strong time management and multitasking skills.
• Detail-oriented.
• Love helping people.
• Fluency with a second language is a plus