1. Daily operation and management of call center, data monitoring and report output.

2. Training and certification of customer experience related positions such as call center, front desk, digital media, etc., and can independently output targeted training materials;

3. In response to customer complaints, timely provide effective and reasonable solutions to improve customer satisfaction.

4. Agent relationship maintenance, discovery and response to customer needs;

5. Perform various basic tasks issued by the headquarters, and track feedback effects.

1. The call center's connection rate, service level, QC qualification rate, seat efficiency, etc. ;

2. Participation rate and training qualification rate of call center, front desk, digital media and other training;

3. Customer satisfaction (terminals, agents);

4. Implementation status and coordination degree of headquarters work

Candidate’s Required Competencies and Attributes

1. Have a basic understanding of the work of the call center, including but not limited to Hotline and Online;

2. Have done training related work before and can make training materials by yourself;

3. Be able to actively analyze problems and provide ideas for solving problems;

4. Have a keen market insight;

5. Basic understanding of mobile phones, working experience in telecommunications or electronics companies is preferred;

6. Good communication skills, teamwork skills and management skills;