| Job Title: |
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Customer Support Representative |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BCS, BS (Telecom), BS (IT), MCS or equivalent. |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Dec 20, 2021 |
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| Job Description: |
COMSATS Internet Services (CIS), Pakistan's pioneer ISP, invites applications from qualified and experienced candidates, for appointment on contract basis, against the post of Customer Support Representative (CSR) for Islamabad Office.
A suitable candidate should be able to perform the tasks related to:
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
- Maintaining records of ticketing and call reports on daily basis.
- Dealing with walk in customers and receiving payments from the customer against services being provided to them.
- Troubleshooting System related queries.
- Troubleshooting Webhosting queries.
- Troubleshooting Billing and network related problems.
- Diagnosing and solving both hardware and software related issues.
- Providing support to clients through remote access using software like Team Viewer, Ammyy, Anydesk.
- Configuration of router if required at customer end.
- Configuration of all major third party software like Outlook, live mail, Thunderbird.
- Creating and managing of all procedural documentation along with other relevant reports.
- Responding to call-outs within agreed time limit.
- Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineer.
- Outlook Configuration.
- Mobile Email Configuration.
- Troubleshooting & Communication.
- Customer Handling.
Required Skills:
- Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch).
- Knowledge of DNS, SMTP, POP3, IMAP, FTP, HTTP, HTTPS, SSL
- Knowledge of Microsoft Office.
- Outlook Configuration.
- Mobile Email Configuration.
- Troubleshooting Skills.
- Customer Handling.
- Communication Skills.
- Can Work on Rotating Shifts
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| Company Information |
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Company Name: COMSATS Internet Services
Company Description:
COMSATS Internet Service in collaboration with Internet Corporation for Assigned Names and Numbers (ICANN) have deployed L-Root Servers in Islamabad and Lahore. The L-Root instances in Pakistan have helped improve internet speeds and disseminate traffic allowing users to experience reduced response time for DNS queries, and significantly improved inter-networking efficiency of country’s Internet infrastructure.
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