Job Title: |
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Quality Assurance Executive |
Category: |
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Quality Assurance (QA) |
Total Positions: |
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2 |
Job Location: |
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Rawalpindi |
Gender: |
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No Preference |
Age: |
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20 to 35 years |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Feb 14, 2022 |
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Job Description: |
The quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provides feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any and all other duties as assigned.
- Achieve all daily and monthly KPIs.
- Qualifications and Skills Needed:
- Bachelor’s Degree is preferred.
- Excellent English communication skills
- Must be comfortable with working night shift.
- Excellent verbal, written, and interpersonal communication skills.
- Experience in the role is a plus.
- Excellent proficiency in MS-Excel (Stats/Graphs)
- Adaptability.
- Detail oriented.
- Exceptional listening and analytical skills.
- Selection Process.
- Candidates will first go through an assessment test.
- Only those candidates who pass the assessment test will go through the next round of interviews.
- What are we offering?
- Excellent remuneration
- Paid Annual, Sick & Casual leaves.
- Leaves Encashment
- Health Insurance (Self & spouse)
- Transport (For Females only)
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Company Information |
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Company Name: Prime BPO Company Description: pPrime IT Solutions/p
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