We are seeking a dedicated individual to join our team as a Call Center Supervisor, overseeing our team of live chat agents.

Responsibilities:

• Supervise and support a team of live chat agents, ensuring they meet performance targets and deliver exceptional customer service.
• Monitor agent performance, provide feedback, and implement strategies to optimize productivity and efficiency.
• Conduct regular coaching sessions and performance evaluations to develop and motivate team members.
• Collaborate with other departments to resolve customer issues and improve overall service quality.

Qualifications:

• 2-3 years of experience in a call center or customer service supervisory role.
• Strong leadership and communication skills, with the ability to inspire and motivate team members.
• Excellent problem-solving abilities and a proactive approach to addressing challenges.
• Familiarity with live chat platforms and customer service best practices is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for advancement and professional development.
• Supportive and collaborative work environment.

If you're ready to take the next step in your career and lead a team to success, apply now to join us at LiveGreeter as