| Job Title: |
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Finance Executive - Fees / Dues |
| Category: |
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Accounts |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelor's degree in Finance or Accounting |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
3 Years4 Years |
| Apply By: |
|
Jul 13, 2025 |
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| Job Description: |
We are looking for the position of “Finance Executive Fees and Dues - Customer Support” who will be responsible to ensure the smooth functioning of day-to-day operations of the department and to ensure seamless functioning. This role involves overseeing a team dedicated to resolving inquiries, addressing concerns, and providing support across various educational services.
Job Responsibilities:
- Handle and resolve escalated fee-related customer issues.
- Implement and optimize customer support processes to enhance overall customer satisfaction.
- Keep the team informed about the latest information related to products, procedures and industry trends.
- Assess support statistics and generate detailed reports based on your findings.
- Supervise and evaluate ongoing training efforts within the team.
- Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.
- Manage the fee collection budget and targets effectively.
- Foster improved inter-departmental and cross-functional collaboration.
Job Requirements:
- Minimum four years bachelor’s degree from a HEC recognized Local/ Foreign University. Preference will be given to the candidates holding a master’s degree in finance/ accounts.
- Minimum 03 years of experience in a similar function/industry.
- Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.
- Proven experience as a customer support specialist, preferably within a similar environment.
- Display strong conflict resolution abilities and maintain impartiality.
- Results-oriented professional, with the ability to drive projects independently from the inception to execution stages.
- Interpersonal and communication skills.
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| Company Information |
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Company Name: Riphah International University
Company Description:
Riphah International University (RIU) is committed to a holistic and integrated approach in education. We want to build total human personality of our youth with concern for the welfare of humanity. A value based education alone, in our view can produce a generation of dynamic, committed and progressive, leaders and builders of the Ummah. President of Pakistan is the patron of Riphah International University. Maj. Gen Mohammad Zulfiqar Ali Khan TI (M), SBt. (Retd) is the first and founding Chancellor of RIU. The Board of Governors duly represent the Federal Government and the sponsoring body of RIU i.e IIMC-T. The Riphah International University has following faculties with undergraduate, graduate, and postgraduate programmes:- Riphah International University (RIU) has six faculties: Faculty of Computing Faculty of Engineering and Applied Sciences Faculty of Health and Medical Sciences Faculty of Management Science Faculty of Pharmaceutical Science Faculty of Social Sciences and Humanities RIU as a private institute observes the guidelines set by the Higher Education Commission and works within the framework of education policy and regulations formulated by the Federal Government from time to time. Riphah International University is committed to quality education and training with high priority for research and development. It makes use of modern teaching methodologies and techniques/p/p
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