• Overall management and development of business of the branch by marketing UMBL products and services.
• Plan, manage and execute a strategy to achieve targeted deposit, lending and non-fund-based income
• Provide quality service superior to competitors.
• Evaluation/interview of potential customers and assessing their feasibility of becoming an account holder of the Bank.

Job Responsibility:

• Enhance the branch business by increasing the number of profitable accounts/relationships and increase revenue & profit.
• Along with the Operations manager, plan, manage and execute a strategy to achieve target financial results and a quality of service superior to competitors which is in line with UMBL‘s service quality benchmarks
• Ensure adherence to KYC and Anti Money Laundering guidelines while initiating and reviewing customer relationships
• Supervise and ensure that all due diligence measures were completed prior to establishing all new relationships
• Ensure a high level of customer service
• Ensure compliance to internal policies and procedures
• Ensure to achieve GOOD audit/compliance rating
• Discuss and set Specific, Measurable, Attainable, and Realistic & Time–based goals for staff working under him and monitor their performance in line with their set objectives.
• Discuss and undertake the annual appraisals of all reporting staff.
• Retain and grow share of existing customer base to sustain and increase profitable business by:
• Retaining profitable existing set of customers by consistently meeting or exceeding customer expectations.
• Pro-actively developing and maintaining a detailed understanding of customers’ business and financial service needs. In line with Bank’s credit guidelines and lending policy:
• Responsible for supervision of all operational functions like account opening documentation, Loan documentation, cash receipt/payments, clearing/remittance, branch security and cleanliness/general maintenance etc.,
• Ensuring correct and timely implementation of HO circulars.
• Recommend cases to higher office exceeding his approval authority.

Secondary Responsibilities

• Should have an extensive proven background in team leadership.
• Ability to work under pressure
• Good Communication Skills
• Ability to effectively write and communicate in English

Experience and Qualification

• Hold at least Bachelor’s Degree, preferably in the Field of business administration or commerce
• At least  4-5 years of related experience