| Job Title: |
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Quality Assurance Agent - Call Centre |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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5 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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18 to 32 years |
| Minimum Education: |
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Intermediate/A-Level |
| Degree Title: |
|
Intermediate |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh |
| Apply By: |
|
Jul 26, 2025 |
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| Job Description: |
Join our dynamic team as a QA Agent and help shape the future of our call center’s performance and service excellence.
Key Responsibilities:
- Monitor and evaluate inbound calls to ensure adherence to quality standards.
- Provide feedback to improve customer interaction.
- Maintain accurate records of call evaluations.
- Monitor and evaluate outbound calls (Sales Calls)
Qualifications:
- Intermediate.
- Previous call center experience preferred.
- trong communication and listening skills.
- Attention to detail and commitment to quality.
Why Join Us?
- Competitive salary and benefits
- Career growth opportunities
- Supportive and collaborative work culture
- Make a real impact in customer experience and operational excellence.
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| Company Information |
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Company Name: EFU Life Assurance Ltd
Company Description:
pWith 8000 people spread across 320+ branches, EFU Life is the largest private sector life insurance company in Pakistan. Today, our policy holders look to us to protect their loved ones and we’re proud to be the trusted protector of Pakistanis everywhere and their financial futures./ppWe have nurtured a large and diversified talent within the organization. We’re proud to have cultivated smart hardworking teams driving our growth, helping us to innovate again and again in marketing, technology innovation, operations, HR or in product or channel development./ppWe welcome smart, motivated, people of all ages and backgrounds, willing to make EFU Life their home and become the future drivers of yours and our success/ppCome, join the family!/p
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